HOLIDAY SHIPPING

Australia: Place your order before December 17th for best chance of delivery before the holidays.

International: Place your order before December 13th for best chance of delivery before the holidays.


At KORA Organics, our number one concern is to keep our team and community safe during this uncertain time regarding COVID-19.

For our Australian office and warehouse, our team is working remotely where possible. You can still shop with us at koraorganics.com. Our warehouse and manufacturers are currently following all federal and state health guidelines to ensure that no individual’s health or safety is compromised and that all products are handled with care and shipped safely.

At the moment all orders are shipping as normal. There may be delays with deliveries as flights and transport capabilities may be reduced. We will continue to serve our community to the best of our ability and to the highest standard. 

For more information from our delivery partners:

 

AUSTRALIA

via Australia Post Express & StarTrack

Express Shipping – AUD $10 

Free Express Shipping – orders of AUD $100 or more. Please note your order total must reach AUD $100 or more after any discounts have been applied.

We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 2-5 business days from when you've placed your order. Some remote destinations may take a little longer.

 

NEW ZEALAND

via DHL Express 

Express shipping to New Zealand - AUD $10

 

Free Express Shipping – orders of AUD $150 or more. Please note your order total must reach AUD $150 or more after any discounts have been applied.

We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 3-5 business days from when you've placed your order. Some remote destinations may take a little longer.

 

ALL OTHER COUNTRIES

via DHL Express 

Express shipping to International Destinations - AUD $10

Free Express Shipping – on orders of AUD $200 or more. Please note your order total must reach AUD $200 or more after any discounts have been applied.

We endeavour to dispatch your order on the same or next business day. For most destinations, you will receive your order within 3-7 business days from when you've placed your order. Some remote destinations may take a little longer.  Local customs regulations and process may effect the final delivery timing. 

All International deliveries must be signed for.

CHINA
Customers from China can place an order up to 1000 Chinese Yuan Renminbi (approximately $200 AUD depending on the exchange rate at the time) due to importing regulations.

RUSSIA
Customers from Russia can place an order up to 200 Euro (approximately $320 AUD depending on the exchange rate at the time) due to importing regulations. Russian customs allows parcels under 200 Euro or under 31kg are exempt from duties and taxes.  

ITALY
Italian import is restricted to two products only and no more than a quantity of two of each product.

VIETNAM
Vietnam orders must be below 2.000.000 VND (approximately $125 AUD depending on the exchange rate at the time) due to importing regulations.

We regret that we are unable to ship to the following countries / territories

Due to customs regulations and circumstances beyond our control we are currently having difficulties with the shipment of product to the following areas and are therefore unable to ship orders to these countries / territories:

  • Indonesia
  • Mexico
  • Myanmar (Burma)
  • Spain
  • Turkey

Licences or Permits

The following countries customs departments require specific licences, permits or documentation to import cosmetic products

  • Argentina
  • Brazil
  • Costa Rica
  • Denmark
  • Dominican Republic
  • Greece
  • Italy
  • Malaysia
  • Peru
  • Romania
  • Thailand

Please contact your local authorities for more information.

INTERNATIONAL DUTIES & TAXES

Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. KORA Organics encourages customers to source this information prior to purchase. Unfortunately, KORA Organics is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.
 

TRACKING YOUR ORDER

Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference.
You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.
 

EXCHANGE RATE

International Orders will be charged in Australian Dollars (AUD) as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations.

CUSTOMS DECLARATION

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in AUD.  We are unable to mark any order as a 'gift' as we are a retail company.

LIABILITY OF KORA ORGANICS

Please check all your order details carefully before processing your order. KORA Organics will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.