For purchases made other than via koraorganics.com, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through koraorganics.com.

KORA Organics will fully refund or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

1. Products must be unopened and in the original condition
2. Products must be sent back within 7 days from original receipt of goods
3. Your proof of purchase / order information must also be included in the return.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Please be sure to return your products to the correct address. Read below for the correct return address based on where you received your product order.

CYBER WEEK SALE

The KORA Organics Cyber Week Sale ends on 11/28/2023 at 6:59 PM AEDT and applies only to products purchased on koraorganics.com. 25% off sitewide applies to all products excluding subscriptions, gift cards, and shipping fees. Promotion cannot be applied to past purchases or combined with any other discounts. The use of KORA Rewards points during our Cyber Week Sale is allowed. 

ONLINE ORDERS

If you received your order placed via koraorganics.com in one of the above-listed countries or territories and wish to return it to us in accordance with the conditions listed above, please send it to:

Customer Returns

KORA Organics

PO Box 339

Mona Vale, NSW 1660

Australia

ONLINE ORDER QUERIES & CHANGES

KORA Organics will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email orders@koraorganics.com and include your order number and concern, so we can assist you as promptly as possible.